Help & FAQs

Questions, answered plainly.

Everything about choosing a kit, taking a test, and what your numbers mean. Search below or browse by topic.

01 · Choosing a kitWhich one is right for you

Which kit should I choose?

If cholesterol and heart-health is your main concern, the 6-in-1 Lipid Analyzer gives you the full breakdown. If you also want to keep an eye on blood sugar and gout, the 3-in-1 Health Monitor covers more ground.

What's the difference between the two kits?

The 6-in-1 is a full lipid panel — six cholesterol-related readings. The 3-in-1 measures three different markers: cholesterol, glucose and uric acid. One goes deep on cholesterol; the other goes broad across metabolic health.

What exactly does the 6-in-1 measure?

Total cholesterol, HDL, LDL, triglycerides, the TC/HDL ratio and the atherogenic index (AI) — all from a single fingertip sample.

What does the 3-in-1 measure?

Cholesterol, glucose and uric acid, using the matching test card for whichever marker you're checking.

Can one device do both the full cholesterol breakdown and glucose?

No — they're separate devices. The 6-in-1 is dedicated to the lipid panel, and the 3-in-1 handles cholesterol, glucose and uric acid. Choose based on which numbers you most want to track.

02 · Using your deviceTaking a test at home

How do I take a test?

Three steps: use a single-use lancet for a small fingertip drop, load it onto a test card and insert the card, then read your result on screen. Everything you need is in the box.

How long do results take?

Around 40 seconds from a single fingertip sample — no lab wait.

What's in the box?

The analyser, test cards, lancets, capillary tubes, alcohol pads, cotton swabs, a storage bag and 2 AA batteries — enough to start testing straight away.

Can I switch between mmol/L and mg/dL?

Yes. The device shows results in either unit, so you can match whatever your GP uses.

Does it keep my past results?

It stores up to 1,000 readings on the device and syncs over Bluetooth, so you can watch how your numbers change over time rather than reading them in isolation.

What powers the device?

2 AA batteries, included in the box.

03 · Accuracy & your healthWhat your numbers mean

Is this a medical diagnosis?

No. These kits are for self-monitoring at home. They help you track your numbers and decide when to speak to your GP — they don't replace clinical testing, diagnosis or medical advice.

How accurate are the readings?

The devices use dry-chemistry test cards and are UKCA/CE marked for the UK market. As with any home test, accuracy depends on good technique — a clean sample, the right drop size and in-date test cards.

What should I do with my results?

Use them to spot trends over time and to have a better-informed conversation with your GP or pharmacist. If a reading is unusually high or low, or you feel unwell, seek professional advice.

Should I change my medication based on a reading?

No. Never start, stop or adjust any medication based on a home reading. Always speak to a qualified healthcare professional first.

Do I need to fast before testing?

Fasting can affect some results, particularly triglycerides and glucose. Follow the instructions included with your kit, and any guidance your GP has given you about when to test.

Who are these kits suitable for?

They're designed for adults monitoring their own health at home. If you're pregnant, managing a diagnosed condition, or unsure whether home testing is right for you, check with your GP first.

04 · Test cards & refillsKeeping stocked

How many tests do I get per pack?

One test card per test. Refills come in packs of 10, 20 or 30 cards, so you can buy the pack size that suits how often you test.

Do the test cards fit both devices?

No — each device uses its own cards. The 6-in-1 takes lipid test cards; the 3-in-1 takes its own cholesterol, glucose and uric acid strips. Always match the card to the device.

Can I use 3-in-1 strips in the 6-in-1 analyzer?

No. The two devices aren't cross-compatible. Using the wrong card won't give a valid reading.

How should I store the test cards?

Keep them in a cool, dry place and sealed until you're ready to use them, and check the expiry date before testing. Out-of-date or poorly stored cards can affect your result.

How often will I need new cards?

It depends on how often you test — most people test weekly or fortnightly. Keeping a spare pack in means you're never caught short mid-test.

05 · Orders & deliveryGetting your kit

Where do you ship?

Across the United Kingdom. Orders are dispatched from the UK.

How long does delivery take?

Orders are dispatched from the UK and delivered nationwide. [TODO: add your delivery times and any cost.]

What is your returns policy?

For hygiene and safety reasons, medical test kits can have limited return options once opened. [TODO: state your returns window and the condition items must be in to be returned.] If something arrives damaged or faulty, contact us and we'll put it right.

Is there a warranty on the device?

Your analyser is covered against manufacturing faults. [TODO: add your warranty period.] If your device stops working as it should, get in touch and we'll help.

How do I get in touch?

Email help@vivanko.com or call +44 7478 079331, Monday to Friday, 09:00–17:00.

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Mon – Fri · 09:00 – 17:00

Vivanko kits are intended for personal self-monitoring only. They are not a substitute for professional medical advice, diagnosis or treatment. Always speak to a qualified healthcare professional about your results and before making changes to medication or treatment. UKCA/CE marked for the UK market.